Chair Up
Is a chair able to cheer people up by literally sending them up to the ceiling?
Let's Dance
How might we increase the body movements and social interaction of visually-impaired?
Drill
How might we turn waiting time in the food court more meaningful ?
Food Saver
How might we make the customers order adequate food which they are able to finish everytime they eat out?
Keep in Touch
How do I improve the connection with my grandparents while making them healthy?
About Ya-Ping
An aspiring young designer from Taiwan who has journeyed from Industrial Design to Interaction Design to discover that they share the same core values which centers on meeting the needs of the people.
Chair Up
Can a chair that descends from the ceiling cheer people up by sending them up?
Chair Up
A chair that can physically lift you up, and hopefully mentally as well.

Ideation

Prototyping

Modeling

Outcomes

Our Team

Research
Ideation
Prototyping
Evaluation
Our Team
Let's Dance
A duet dancing game that does not require vision to play.

"Being blind must be difficult living in such a visual world!" Our team threw this question to ourselves and began our final-year project for our undergraduate studies. We thought it would be a good opportunity to learn from a user group that we had never encountered before.

Research

We had our very first conversation with the visually-impaired at the blind massage station in a hospital. Since then, we have met and interviewed people of different ages, profession,  personalities, and causes for the visual impairment.

" You said grocery shopping must be so difficult for the blind, but actually it's so easy for me - I just yell out loud for help every time I arrive at the supermarket."

As we dug deeper, we found that even when they share the same condition, loss of vision, some of them live a more active and adventurous life than most of us because they have opportunities to access various resources. "You said grocery shopping must be so difficult for the blind, but actually it's so easy for me - I just yell out loud for help every time I arrive at the supermarket." - Chu Hsin-yi, a counselling psychologist in Taiwan who became visually-disabled due to the brain tumor when she was 17.

Others, however, felt more comfortable to stay in their comfort zone where everyone else is visually-impaired. Going outside and exploring might not be a good option for them since the city was built by the visually-abled. So, how might we make "the outside world" more accessible to them ?

Some insights that were drawn from the interviews include:

  • They feel more comfortable to communicate with body contact.
  • Static activities, like playing chess and listening to the music, are their main form of entertainment.
  • They must be able to touch and hear everything in their sorroundings.
  • Most of their friends are visually-impaired.
  • For children, practicing dance moves help develop their muscles and moreover, fosters bonding between their peers.

Ideation

How might we increase the body movement and social interaction for the visually-impaired?

According to the insights we have gained, our team decided to design a physical dancing game that let both visually-impaired and visually-abled play together with ease. The players must cooperate to create dance routines, which not only compensates their insufficient amount of exercise but also fortify the connection among them.

We then tried to brainstorm the game mechanics to match the goal. Luckily, one of us is a talented musician who made the music clip we needed for game testing right after we had new ideas!

We came up with various game mechanics and made rapid prototypes to try playing with.
A visit to an ukulele class for visually-impaired children to understand how they learned and perceived music.
We invited our classmates to test if they could to do certain moves without vision by following the voice instruction and the vibration on the forearms. 
" the players could easily sense and affect each other's movements during the dance."

By building, testing, and iterating, we came up this duet dancing game called LET'S DANCE. It contains two pairs of gloves which give out sounds and vibrations to instruct the players to the right moves.

Since the game only continues when at least one of their hands are holding, the players could easily sense and affect each other's movements during the dance. However, in order to success the game and make a wonderful dance ( the game only has two challenges so far - Waltz and Tango ), two players must listen to the music carefully and cooperate well.

Game mechanics

When starting the game, there will be an audio tutorial about the basic operation. The game is controlled by three movements: shake down both hands for saying yes to the option provided, twist both hands for the next option, and let go both hands for pausing the game.
There are three dancing moves which are put in different order in each challenge. The tutorial will make sure the players have mastered these moves to before entering the challenge.
Every challenge is an about one-minute song which consists of three main instruments. The three different instruments correspond to the three different dance moves. When players feel the vibration
cues, they should do the corresponding movement right away which matches the tone. The vibration signals the right time to start the move.
The movement tutorial is a must for first-time players. After the tutorial, the players can access the first challenge and unlock the next one if they reach the required score.

This is how we wished it would look like if the players always make the right move at the right time:

Prototyping & User-testing

"..it was the first time they felt like they were dancing."

We invited some visually-disabled users to play our game by reciting the instruction ourselves and playing the dance music with our phones. To our surprise, some of them had never danced before, and it was the first time they felt like they were dancing.

In spite of the lack of dancing experience, while we kept modifying our language of the dance moves tutorial, they could make the required moves by the vocal instruction we designed.

After this breakthrough, we went further by tying smart phones to each of their hands and making them vibrate when they needed to make the moves. And they made it!
Since our game mechanics was approved, it's time to make it real!

We were really lucky to find Hiroki, who majored in Information Engineering, to help us with the game programming and the electronics. What we needed inside the gloves: Motion sensor / Speaker( we use laptop instead for the exhibit ) / Vibration motor.
The electronic parts should fit in the gloves. And the vibration should be easy to feel.

Finally, we had our last prototype which not only had space to contain the hardware, but also comfortable to wear. The gloves remove the coverage on fingers to let users feel each other's hands. Meanwhile, different embroidery patterns on each pair of gloves implied the identities.

Left: Player 2
Right: Player 1

Evaluation

" It was just the beginning."

There's actually a turning point before we came up LET'S DANCE. During one of the interviews with the owner of a blind massage center, he mentioned that there used to be a local dancing lesson for the visually-impaired but somehow it's stopped. He even asked if we knew someone who could come and teach them to dance, no matter which types. And it gave us the idea of turning dancing more approachable for them by designing a dancing game.

Although our goal sounds meaningful, without actually introducing it into the market, it cannot make an impact.
And since we were studying industrial design with a final exhibition approaching, the outcomes were expected to be tangible and can be displayed in the exhibit.

After feeling relieved that the final exhibition was over, I traced back to our initial goal and started to wonder: Wouldn't it be more influential if we could just find someone to start a dance lesson for them locally? Is it the solution they need?

I know that we could only make a significant impact to people after making extensive iterations and launching it into the public, but as a project for my final-year of studies, I'm very pleased with the whole experience and what we have accomplished.

It was just the beginning.

Our Team

" As a team that everyone all majored in industrial design, we managed to develop our respective strength."

As a team that everyone all majored in industrial design, we managed to develop our respective strength.

Iris is a talented singer, pianist and composer who has an artistic soul. She was the one who put music elements in our design, and kept inspiring us with her sentimental stories and relaxing afternoon tea.

Yi Chun was like a leader in our team who made sure that we were always facing toward the right direction. He is good at structuring our ambitious concepts into some sentences or diagrams that were easy to understand. He helped us think logically.

To fit in between the sense and sensibility, I found myself playing the role in coordinating different opinions and trying to stay positive when we started to doubt ourselves. And I believe when creating something new, positivity is what keeps you moving forward.
I love my team. We had been doing a great job!

Drill
Turn the waiting time in the food court more meaningful.
ObservationIdeationPrototypingOur Team
" This workshop proved me how incredible things we could achieve when designers work with engineers."

In 2015, I attended the Open HCI workshop in which students from different disciplines (mostly in design and engineering) teamed up to practice human-centered design process and came up a working prototypes in 6 days. This workshop proved me how incredible things we could achieve when designers work with engineers.

Our team chose the food court of a shopping center nearby to be our target field.

Observation

We spent a day at the food court to observe people's behavior and shared what we'd found at the end. 
Among all the behaviors we'd observed, we found the ones "when they were waiting for their food" intrigued us the most. This is the span of time that's long enough to make you more hungry, yet too short to read a book or have a proper conversation. It didn't surprise us to see people spend the time sleeping, staring into space, looking at the phone, staring at the pager, and even yelling at the kids during this waiting.

Behaviors observed while people waiting for their meal: sleeping, staring into space, looking at the phone, staring at the pager, and even yelling at the kids.

It is worth noting that all those boredness-driven behaviors had the vibrating pagers along side, which was given out after taking order. These pagers are really useful since it used to be that someone would take your name and then yell out or call over an intercom when your meal was ready. However, we believed it could be more useful than just sitting on the table until the wait is over.

The pager.
We gathered our insights on the sidewalk outside the shopping center, which is not a good option for group meetings since we were all facing at a tree.

Ideation

" The pager gives them expectation of the up-coming feast, which relieves them from hunger."

Why are the pagers important to food court?

  • For the shops, it relieves them from the pressure of recognizing their customers.
  • For the customers, in addition to being the proof of the order, we supposed the pager gives them expectation of the up-coming feast, which relieves them from hunger.

According to the interviews with people in the food court and our personal experience, however, the pager won't be noticed until vibrating, even though it plays such an important role in the dining process.

We also found that the hungrier people are, the more they took a look at the pagers. They keenly look forward to the joyful vibration every time they look at the pager, but what they receive is the disappointing silence.

How might we turn this desperate waiting into a more positive experience while keeping the benefits of the pager?

First, we clarified the elements needed to be satisfied in the desired waiting experience:

  • Letting the customers know if the meal is ready.
  • Implying the progress of the preparation of the meal.
  • Drawing attention away from the hunger.
  • Conveying the idea that no meal is easy.

After brainstorming and hours of discussion, we agreed on using a metaphor on this experience - DRILL the wood to get fire

There is a Taiwanese proverb: “Someone is sitting in the shade today because someone planted a tree a long time ago.” During the interaction, we hoped people could receive the message like "Without our ancestors who discovered fire can be used to cook meat, the only option today in the food court would be sushi." or "This short wait is really nothing comparing with the effort the chef put for my meal." The hungriness would become more endurable with gratitude bearing in mind.

The customers' journey with DRILL:

  1. The customers will receive a stick when they order the meal.
  2. Reaching the table, they might notice there's a hole at the center of the surface which size just fit the width of the stick.
  3. It's their choice ignoring the stick and nothing will happen before the meal is done, or trying to fit the stick in the hole and find there's some light flickering around the hole.
  4. The light only lasts if they use the right action: Drilling.
  5. As they keep drilling, the light which symbolizes the fire will spread out gradually. The spreading speed depends on the remaining time before the meal is ready.
  6. When the light reaches it's brightest and largest stage, the meal is almost done.
  7. The stick vibrates like the original pager to call the customers to get their meal.

Prototyping

" The picture in our heads was realized bit by bit while we kept adding something on each other's progress - that is just amazing!"

Since we're a group mixed with students from engineer and design background, we commenced making the workable prototype of DRILL by picking what we're good at. We had people programming the Arduino, wiring the circuit, making a prototype table, looking for the material needed, making the short film and the poster for the exhibition on the last day.

It's such a glorious scene that the engineers and the designers worked so closely and exchanged opinions after finishing each part of the prototype. The picture in our heads was realized bit by bit while we kept adding something on each other's progress - that is just amazing!

In order to let every tiny movement of the stick influence the light smoothly, we hid a Magnetic Sensor Grid( one of the lecturers mentioned about this sensor in the workshop and provided one of them to our team) under the hole of the table and a magnet at the bottom of the of the stick.
The sensor detected every drilling movement( the magnet in the stick should be placed vertically) and reflected on the LED installed around the hole using Arduino.

The light reacted correspondingly as the stick spinned.

Our Team

" everything became more efficient since we got more knowledge in the team."

Our team had people studying Sound and Music, Information Engineering, Industrial Design and Interaction design.
While it's my first time teaming up with the engineers and ran the whole design process together instead of coming up an idea and only asking them for the engineering parts, I found that everything became more efficient since we got more knowledge in the team.

My Role:

With an industrial design background, I found myself good at brainstorming, especially to integrate others' ideas and the resources we have into our design.

  • Threw out some crazy ideas which inspired others to add up more ideas.
  • I kept the technology (GaussSense: Attachable Stylus Sensing Using Magnetic Sensor Grid) that a lecturer introduced in mind and proposed to our team that it might work when we were searching for the ways to make the light influenced by the stick.
  • Came up with the draft of our prototype with other designers in the team and communicated with the ones in charge of the engineering part.
  • I took the main and the only role in our short film because I'm really confident in my acting.
InspirationIdeation:SynthesisIdeation:PrototypingOur Team
Food Saver
How might we reduce food waste in our community?

Before my course in interaction design started, I took the free online course of Design Kit: The Course for Human-Centered Design provided by Acumen and IDEO.org. This 7-week course provided an introduction to the methods and tools of human-centered design while tackling a real-world design challenge.

Our team was formed online using the platform provided by the course. It was excited because we had never known each other before.

Following the worksheet that the course provided, our team shared some stories in different contexts with each other and decided to choose one of the precrafted design challenges :

How Might We Reduce Food Waste in Our Community?

Inspiration

Since two of us had access to the kitchen of the restaurant, we decided to target on the food waste situation in the restaurant.
To immerse ourselves in the context, some of us interviewed with the restaurant owners in Taiwan, while the observation were took place in the restaurants in Taiwan and Melbourne.

Here are some of our captures we found interesting:

  • In most cases, restaurants manage ingredients in refrigerators very well because all ingredients are paid by money / costly.
  • Most of the wastes are made by customers, especially the groups of tourists. They usually order a lot but they can not finish them all.
  • The traditional Chinese "round tabled share-share" dining style is way more wasteful because it's harder to control the amount needed.
  • In some situation,the restaurant staff might eat the dishes left by customers if they stay intact.
  • The unserved coffee can be made into coffee jelly.
The course introduced Analagous Inspiration which takes inspiration from a different context. We thought the office would be a good place to observe since it consumes paper. I was inspired by the fact that the employees there always recycle the paper since everyone was given a box for recycling.

Ideation : Synthesis

To narrow and focus our design solution, we grouped our learnings into categories and transformed them into 3 "How Might We" questions:

  • How might we enhance the values of those bad looking food?
  • How might we make the customers want to takeaway their food if they can't finish it or order adequate food that they are able to finish ?
  • How might we give the food left by the customers a brand new life?

Ideation : Prototyping

To turn these opportunities for design into concepts to prototype, we used Trello as our online brainstorming board and generated as many ideas as possible.

Trello is a convenient tool for brainstorming and sorting ideas with others without meeting them in person. However, it doesn't allow drawing directly on the cards which I think is a crucial element in brainstorming.

After several votes and evaluating the most promising ideas, we came up with a concept which answered "How might we make the customers order adequate food that they are able to finish ?"

Capturing the wonderful meal and posting it on social network before eating is one of the common behaviors in this smart phone generation. However, nobody took photos of the dishes that were emptied. Isn't it quite an achievement to finish your own food?

Our concept was to launch a community challenge in which people should empty all the dishes they ordered for XX days in a row. We wanted to make "No Leftover" a new fashion.

It came with an app in which people could take photos of the dishes with "before and after eating" and upload them to join the challenge. The users should also indicate the sense of satisfaction and the price of the meal while uploading to create a database where people could find the right meal in the right restaurant that suit their appetite and budget.

The system would also create your own profile of your dining preferences based on the information you had shared.

The user experience map.
" they actually felt more motivated to empty the dishes if they expected someone will see their 'after' photos."

To test the user experience, we invited our friends to this challenge by sending us their "before and after" photos and answering a questionnaire after they ate out to simulate how the users record each meal in the app.

Most of them ( especially girls ) found the activity easy to do be carried out, while some of them would forget about it without reminding them.

It's worth noting that some said that they actually felt more motivated to empty the dishes if they expected someone will see their "after" photos. And we were happy to hear that.

"Before and after" photos taken by my friends.
The questionnaire was the prototype of the app. It asked for the information that the users needed to upload when they were sharing the picture of the meal.

I also visualized two of the interfaces of our app:

Left: The interface when users were sharing new dishes. They could rate their sense of satisfaction to help build their own appetite profile find the best suited meal in the future.
Right: What it would look like when users were viewing others' profile. The "before" photos would turn into "after" ones while being press.
The fake advertisement on app store.

Our Team

" Since I felt homesick after living for months in Australia, I typed the keyword 'Taiwan' in search for the group to join."

Our team found each other online using the course platform.
Since I felt homesick after living for months in Australia, I typed the keyword "Taiwan" in search for the group to join. And luckily, there I found the only group with people from Taiwan!

It is always amazing for a sojourner to make contact with someone from your own country while living overseas, especially when they share the same passion with you - we all gathered in here to learn human-centered design!

In order to make a seamless group meeting experience, we used several online tools to commence our discussion like we were in the same space, including Google Hangouts, Hackpad and Trello ( it's a digital version of post-it without wasting paper).

" I learned something new every time we had meeting."

My Role:

We had a senior engineer, an education entrepreneur who happens to be the facilitator of Wikimedia Taiwan, a product designer who was serving in the army ( it's mandatory for healthy young men to join military service in Taiwan for 1 year ), and me, a recent graduate in industrial design.

While everyone in the team has their own profession, social network and life pursuit, I learned something new every time we had meeting. If there was any contribution I made other than visualizing our concept, it would be my curiosity. I asked tons of questions because I was so curious about their individual stories, which I believe is crucial to the design process, and that's where inspiration comes from!

ResearchInterviewIdeationPrototyping
Keep in Touch
Make grandchildren apply massage therapy to their grandparents easily.
" If I had one more chance, I wished I could find a way to express my affection."

After I lost my grandpa, I realized I had never shown my love for him ever since I hit puberty. I wasn't one of those touchy-feely people who I think can easily make my grandparents feel loved. If I had one more chance, I wished I could find a way to express my affection.

I want to create something that makes the grandparents healthier and closer to their adult grandchildren.

Research

What is the significance of the relationship between grandparent and grandchild?

As people grow old, they're forced to give up their health, career and their self-esteem. Hence, the love and support from the family members might become the ones they treasure the most through the rest of their lives. The following is the evidences found in the literature that indicate the significance of grandparent-grandchild (GP-GC) relationship:

  • Approximately 80% of those aged 65 and older to have at least one grandchild in their lives.
  • Improved health and extended life expectancy have provided opportunities for more adult grandchildren to interact with their grandparents.
  • For many grandparents, time spent with their
    grandchildren brings them joy; having grandchildren to love and support improves health and may enrich the meaning of life for grandparents (Hakoyama et al., 2013).
" both contact frequency and GP-GC closeness declined as the grandchildren grew older."

Although scholars generally agree that the inter-generational relationship, in general, is beneficial for a grandparent’s well-being (Geurts et al., 2012). But the problem is, both contact frequency and GP-GC closeness declined as the grandchildren grew older (Hakoyama et al., 2013).

How to make grandparents healthier while being connected to their grandchildren?

" the use of touch and physical closeness may be the most important way to communicate to persons that they are important as human beings."

There are numerous ways to improve an older adult’s health, including Therapeutic Diets, Supplements and Herbs, Yoga and Meditation (Elizabeth & Birgit, 2006). But not many methods can be both health-improving and connected to people. Massage Therapy, however, meets the need. 

Massage creates connection.
Touching is an act of communication, and the use of touch and physical closeness may be the most important way to communicate to persons that they are important as human beings.

Massage makes people healthy.
Massage therapy can increase blood and lymphatic circulation, improve muscle tone, lower blood pressure, lessen pain, diminish insomnia, increase range of motion, and ameliorate agitation associated with dementia (Montague, 1986).

 I refined my goal to the following:
To make adult grandchildren apply massage therapy to their grandparents.

Interveiw

To get an overview of different types of grandparent-grandchild relationship, I created an online survey and shared to my friends (age 23~30).
I got 40 responses and most of them are Taiwanese whose ages fall between 23 and 30.

The plan for my interview. First, the online survey was designed to get an overview of my users' statics, behavior and feelings. After that, I could find some patterns and conduct deeper interviews with different users group.

Prove the ideas

Common Concerns

Q: If you had a chance to give your grandparents better lives, what are the most desired values you would choose for them?

Some concerns they had mentioned about massaging their grandparents.

Find the Patterns

I categorized my findings into 5 types of GP-GC relationship.

I chose one person from each categories to have deeper interview with. And defined my target users would be the grandparents and grandchildren who:

Ideation

I compared three existed ways of people being massaged:

Building on the basis of the family massage, I proposed a concept that could make grandchildren apply massage therapy to their grandparents with ease and confidence.

The elements of massage therapy:

Prototyping

Generating ways to lead the users to conduct massage therapy, such as using projector, smart apparel and app.
There should be an interface that guide users through the massage process, a smart apparel to sense whether the users were using the right stroke, speed, position and pressure.
During the massage, users can still add more treatment by dragging it to the Massage Flow (on the right) and specify the body part that needs to be treated .
There would be a gesture tutorial before starting each stroke.

System Structure

Featured Interface

What's Next?

This is an ongoing project which only has the interface part so far. The designer will keep adding up some tangible components along the way in her studies.

Check the code or contribute to this project on Github.

An aspiring young designer from Taiwan who has journeyed from Industrial design to Interaction design to discover that they share the same core values which centers on meeting the needs of the people.
Ya-Ping Shen
Education
Master of Interaction Design
2016 – Present
Monash University, Australia


Bachelor of Industrial Design
2011 – 2015
National Cheng Kung University, Taiwan
Language
Contact
ni647pei@gmail.com
Linkedin